We help agency owners and management teams get their agencies running right.

  • Management team focus and cohesion – We believe it all starts at the top. We can help get people in the executive suite on the same page using our proprietary processes and counseling. We mold personal agendas into common purpose, facilitate strategic planning retreats, and ameliorate senior level conflicts.  
  • Agency overview – If you want to know how your place compares to similar agencies and begin to put into practice the successful techniques other agencies use, we can provide an objective and thorough diagnostic look under the hood. More important, we’ll help you implement proven solutions. We don’t just give you a list of things you already know are problems – we roll up our sleeves and help you make the changes that create lasting progress.
  • Business Building – No off-the-shelf programs or tricky formulas, just solid basics so many agencies ignore.
  • Client Retention – We improve agency/client relationships by helping you resolve expectation and performance issues. Sometimes we’re brought in to mediate conflicts – we call that “marriage counseling.” Our Client Satisfaction AuditÔ   surveys (see How To Keep Your Clients Happy) help build business year after year for agencies throughout the country. . . you need to know what your clients really think to manage your business intelligently.
  • Agency Training  – If you need to enhance the leadership skills of your managers and executives, engender teamwork throughout the agency, bring a young account service staff up to speed (or refresh the veterans), improve communications. . . we offer several agency training curriculums customizable to your particular needs. An area of special expertise: helping emerging leaders take on more responsibility. Your greatest competitive advantage is your people; it only makes sense that you do everything possible to improve their performance. 
  • People issues – Lots of things here: we design and install workable review systems and pay-for-performance incentive programs, intensify employee commitment, analyze roles and responsibilities, provide personal coaching, and facilitate conflict resolution. We’ve helped owners navigate some pretty sticky “people problems," too.
  • Confidential general counsel – About agency management, personnel, positioning, marketing, and related issues to agency principals. Call it "mentoring", being a "sounding board," acting as a “COO to go” – we’ve helped a lot of owners through a variety of challenges.

So, what distinguishes Grant Consulting from other agency consultants?

First of all, we work on an individual basis with only a limited number of growing agencies. We know agency issues and can compare your operating methods and efficiencies to other similar operations.

Second, we don’t sell off-the-shelf programs. When it comes to specific agency management challenges, we don’t believe one size fits all.

Third, we’re committed to longer-term relationships that result in positive, measurable change for our clients. That means you won’t have someone fly in, give you a thick binder full of things you already know, drop an invoice on your desk, and disappear. We’ll agree up front about what you want to change and what you want to accomplish - then we’ll help you make it happen.

Our focus throughout is on measurable results.

To learn more about how we work, see FAQs. 

 

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